Telephone: 0034 633 471 256

Terms & Conditions


BOOKING AND PAYMENT

Bookings are taken on the basis that they are made by a Group Leader. When you make a booking and pay your deposit we will take an estimate of group numbers and will reserve your arrangements in accordance with these Booking Conditions. A binding contract between us will come into existence only when we send our Booking Confirmation to you. Prior to doing so, we may send you an acknowledgement of your booking. Any such acknowledgement simply indicates that we are dealing with your booking request and is not a confirmation of it. Please check your Booking Confirmation together with all other documents we send you as soon as you receive them. Contact us immediately if any information which appears on the Booking Confirmation or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of our sending it out. Whilst we will do our best to rectify any inaccuracies notified outside these time limits, you will be responsible for any costs and expenses involved in doing so. When you make your booking the Group Leader is required to pay a non-refundable deposit of £50 or such other figure as we may agree in writing. Unless a different timescale for payment is confirmed by us in writing, the balance of the total price of your arrangements must be paid by each member of the group at least 42 days prior to the package commencing. It is the Group Leader's responsibility to make sure that all payments are made by members of the group by the due date for payment. If your package is due to commence within 42 days of your booking then the total price shall be payable at the time of booking and numbers will be confirmed at the point at which we accept your booking and receive payment. Payments to made by telephone and can be made by credit or debit card via a secure payment system. For payment by credit card there is a surcharge of 2.5% (3% in the case of American Express) and by debit card there is a surcharge of 1.5%, this will be automatically added to the amount required for payment on the payment page and such surcharge shall be a minimum of 75p per payment.


IF YOU CHANGE YOUR BOOKING

If you want to change your arrangements in any way you must inform us in writing as soon as possible. We will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time and the booking conditions of suppliers. Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. In addition, we will also apply an administration charge of £75 for each person on the booking and for each item you want to change together with any further costs we incur, for example with our suppliers, in making any change. Subject to availability persons may join your group less than 42 days prior to the start date but there will be an administrative fee of £20 per additional name such fee being in addition to the package costs which will be payable immediately.


CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL

We will not be liable to pay any compensation if we are forced to cancel or in any way change your arrangements as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.


CANCELLATION CHARGES

More than 42 days

Amount you will receive from us if we make a Significant Change - Return of Deposit only
Amount you will receive from us if we cancel - Return of any paid monies only
Cancellation Charge if you cancel - Retention any paid monies

Between 42 days and 7 days

Amount you will receive from us if we make a Significant Change - Return of monies paid for arrangement affected by significant change
Amount you will receive from us if we cancel - Return of monies paid
Cancellation Charge if you cancel - 50% of total price for each person in the group who cancels owed and retention of any monies paid.

Less than 7 days

Amount you will receive from us if we make a Significant Change - Return of monies paid for arrangement affected by significant change
Amount you will receive from us if we cancel - Return of monies paid
Cancellation Charge if you cancel - 100% of total price for each person in the group who cancels owed and retention of any monies paid.

NOTE"total price" means the total price payable by each person for the arrangements excluding any fees payable for any changes made by you to your booking


INSURANCE AND LIABILITY

We at Marbella-VIPs takes no responsibility for your groups insurance requirements. If you decide not to take out travel insurance suitable for your activities independently, you hereby agree to indemnify us against any claim of loss or injury, and you and your group members participate entirely at your own risk. Certain activity providers may insist you sign an insurance indemnity and waiver form; therefore you participate at your own risk, and we shall not be liable for your participation.


BEHAVIOUR

You must be responsible for the behaviour of yourself and your group. We can refuse to accept you as a customer or refuse to continue dealing with you and/or any other member of your party by terminating your arrangements if behaviour is or is likely to be, in our reasonable opinion, or in the reasonable opinion of any accommodation supplier or other person in authority, disruptive, upsetting or dangerous to yourself or anyone else or if you or any member of your party have caused or are likely to cause damage to property. We will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate your arrangements due to such unacceptable behaviour. In this situation we will then have no further responsibility for you or any other member of your party (including any return travel arrangements).


ACTIVITY TIMINGS AND LOCATIONS

Our itineraries our designed for you to achieve maximum enjoyment from your arrangements. The general advice and timings provided must be adhered to at all times and failure to do so may result in your group being unable to participate in particular activities. We cannot be held liable should you fail to follow our advice or adhere to our planned timings. Please note on occasion certain activities such as dance classes and cocktail making will not confirm the venue until around 1 week prior to the activity commencing and as a result your itinerary may be sent without the location and will be confirmed to you nearer to the date of the activity in question taking place.



GQ The Guardian Trip Advisor Vogue